📬 Contact NoAdsDL
We read every message and respond within 24 hours on business days.
💬 General Support
Download not working? Feature request? General feedback? We're here.
smartulethtb@gmail.com⚖️ Copyright & Legal
DMCA takedown requests or legal inquiries. Include the URL and proof of ownership.
smartulethtb@gmail.com📝 Send a Message
🛠 Common Issues — Quick Fixes
- Download not starting? Refresh the page and paste the link again. Make sure you're using a direct video URL.
- Video not found? The video must be public. Private or age-restricted videos may not work without authentication.
- Instagram / Twitter not working? Use the Universal Downloader as a fallback.
- Slow download? Large HD files take time. 1080p MP4 files can be 500MB+.
- MP3 not converting? Make sure the video has audio. Music videos and Shorts work best.
❓ Frequently Asked Questions
How quickly do you respond to emails?
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We aim to respond within 24 hours on business days. Complex issues may take a little longer.
Is NoAdsDL really free? Are there hidden costs?
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NoAdsDL is completely free with no premium plans, no subscriptions, and no hidden costs. If you've been charged by a site claiming to be NoAdsDL, that is a fake site — contact your bank immediately.
How do I report a bug?
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Email us with as many details as possible: the URL you tried to download, your browser and device, and a screenshot if possible. The more detail, the faster we can fix it.
How do I submit a copyright / DMCA request?
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Send an email to smartulethtb@gmail.com with: the specific URL of the content in question, proof that you are the rights holder or authorized representative, and a clear description of the infringement. We will review and respond promptly.
Can you remove my video from your servers?
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We do not permanently store any videos. Files are automatically deleted within minutes of your download completing. Nothing remains on our servers after processing.
Do you offer phone support or live chat?
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Not at this time. Email is the best way to reach us and we respond within 24 hours.